Thanks for your interest in ChemsRX! Please take a moment to look over our shipping policy, and be sure to get in touch if you have additional questions or require further assistance.
Courier: All orders will be shipped discreetly via USPS Priority Mail.
Packaging: ChemsRX is careful to ensure that your order’s packaging will not imply, in any way, the contents of your parcel. This is done for both privacy and security purposes.
Cut-Off: All orders submitted by 5:00pm EST, Monday-Friday, will be shipped the same day. Orders submitted after 5:00pm EST will be shipped the following business day.
Delivery: Most shipments will arrive in 2-3 business days after being marked shipped. For rural addresses, allow up to 5 business days.
Disputes: If your parcel fails to arrive within 10 business days, please file a claim with USPS. Re-ships will be considered on a case-by-case basis, but are not promised or guaranteed. Please reach out to our support team for more information or to discuss the circumstances surrounding your missing shipment.
Refunds: Due to the nature of ChemsRX products, we regret that we are unable to provide refunds for products that have left our facility. Only orders that have been placed and cancelled before being shipped are ellible for a refund. Certain cases may warrant replacement product(s)– please contact our support team for more information.
International Delivery: We try our best to accomodate all of our international customers; however, differing regulations around the world may prohibit our ability to ship certain products. If you are unsure of the regulations in your country, please contact our support team before ordering for further assistance.
Special Circumstances: We make every effort, within reason, to accomodate customers with unique shipping or delivery circumstances. Please get in touch with our support team to discuss your needs.